An immediate answer
Neya answers using your approved greeting during open hours, after hours, weekends, or overflow periods.
NEYAThanks for calling. How can I help today?
Product tour
Follow a call from hello to follow-up.
See the available HelloNeya workflow: answer the call, understand the request, take the approved action, and preserve the context for your team.
Example workflow
What the caller experiences.
This is an illustrative workflow based on currently available capabilities. Your greeting, questions, booking rules, transfers, and escalation paths are configured for your business.
The right questions
The conversation follows your business knowledge and call-handling rules to understand intent and collect relevant details.
CALLERI need an appointment next week.
An approved next step
Neya can answer, capture a lead, schedule through Google Calendar, send SMS, transfer, or escalate to a person.
Appointment bookedCalendar invitation and SMS confirmation sent
After the call
What your team receives.
Authorized team members can review the result and continue the conversation without asking the caller to start over.
CALL COMPLETED
CompletedNew appointment request
CallerJordan Lee
OutcomeAppointment booked
Follow-upSMS sent
Duration2m 18s
ILLUSTRATIVE SUMMARY
Caller requested an appointment for next week. Neya confirmed an available time, created the appointment, and sent confirmation. No human escalation was required.
The names and details above are fictional and shown only to explain the workflow. Real product screenshots, recorded examples, and verified customer results will be added only after review and permission.
Available actions
Configure the response around your operation.
Answer and qualify
Use approved business information to answer common questions and collect structured caller details.
Book and confirm
Schedule through Google Calendar and send invitations and toll-free SMS confirmations.
Transfer and escalate
Connect the caller or involve a person according to your transfer, urgent-call, and fallback rules.
Record and transcribe
Make recordings and searchable transcripts available to authorized team members.
Summarize the outcome
Give the team a concise post-call summary with the request, action, and follow-up context.
Improve the workflow
Review calls and refine business knowledge, questions, routing, and escalation instructions.
See your workflow
Test HelloNeya with the calls your business receives.
We’ll tailor the demonstration to your business information, scheduling, transfers, SMS, and escalation rules.
Give us a call to book an appointment and open your AI receptionist, so your business is available 24 hours a day.