No heat or cooling
Capture system type, symptoms, address, occupancy, and urgency for dispatch.
For HVAC companies
Capture the service call before the customer calls someone else.
Neya can gather equipment, location, urgency, availability, and contact details, then schedule or route the request using your dispatch rules.
Common HVAC calls
Turn inbound calls into complete service requests.
Emergency, gas, carbon-monoxide, electrical, and safety concerns should use approved emergency language and immediate human escalation.
Maintenance requests
Schedule tune-ups and routine maintenance using approved appointment windows.
Estimate inquiries
Collect project type, property details, equipment age, timeline, and decision-maker contact information.
Existing appointments
Route rescheduling, technician arrival, and job-status questions to the right team.
After-hours service
Apply on-call rules and distinguish routine requests from approved emergency categories.
Service-area questions
Confirm whether an address is within the company’s supported territory.
Configured around your operation
A reliable workflow starts with clear rules.
HelloNeya uses the knowledge, availability, contacts, and escalation paths your business approves. Review the workflow before it handles production calls.
01
Qualify the request
Collect the details dispatch needs before assigning the call.
02
Apply priority rules
Use your definitions for emergency, same-day, and routine work.
03
Confirm the next step
Schedule, transfer, or set an accurate callback expectation.
Build an HVAC dispatch flow.
We’ll tailor the demo to your common calls, scheduling, transfers, SMS, and escalation rules.
Give us a call to book an appointment and open your AI receptionist, so your business is available 24 hours a day.