Leaks and water damage
Capture the source, severity, shutoff status, property address, and immediate safety concerns.
For plumbing companies
Respond quickly when a plumbing problem cannot wait.
Neya can collect the issue, property type, location, urgency, and access details before scheduling or routing the call.
Common plumbing calls
Give dispatch the details needed to act.
Flooding, gas, sewage, electrical exposure, and other safety concerns require approved emergency instructions and human escalation.
Drain and sewer calls
Record affected fixtures, backups, property type, and access information.
Water-heater service
Collect equipment type, age, symptoms, and whether water or gas is involved.
Routine installations
Schedule fixture, disposal, filtration, and other planned installation inquiries.
Estimate requests
Capture project scope, photos or follow-up needs, timeline, and contact details.
After-hours dispatch
Follow the company’s on-call territory, fee, priority, and escalation rules.
Configured around your operation
A reliable workflow starts with clear rules.
HelloNeya uses the knowledge, availability, contacts, and escalation paths your business approves. Review the workflow before it handles production calls.
01
Identify safety issues
Ask approved questions that reveal conditions requiring immediate escalation.
02
Capture job-ready details
Gather address, issue, access, and contact information in a consistent format.
03
Route by urgency
Send the request to on-call staff or the normal schedule based on company rules.
Build a plumbing call flow.
We’ll tailor the demo to your common calls, scheduling, transfers, SMS, and escalation rules.
Give us a call to book an appointment and open your AI receptionist, so your business is available 24 hours a day.