New-patient inquiries
Capture contact details, visit reason, insurance information requested by the practice, and preferred appointment time.
For dental offices
Keep the schedule moving while your team cares for patients.
Neya can answer approved office questions, collect appointment requests, send invitations, and route callers based on your practice rules.
Common dental calls
Make routine patient calls easier to manage.
Neya handles administrative information and routing. Clinical questions, diagnoses, treatment decisions, and emergencies require qualified staff.
Appointment requests
Offer approved times, create appointments, and send email calendar invitations.
Hours and directions
Answer routine questions about office hours, location, parking, and accepted appointment types.
Existing-patient routing
Identify the caller and general reason before transferring or taking a message.
Urgent dental concerns
Follow a clear escalation path for severe pain, bleeding, swelling, trauma, or post-procedure concerns.
After-hours calls
Share approved after-hours instructions and route urgent matters to the designated contact.
Configured around your operation
A reliable workflow starts with clear rules.
HelloNeya uses the knowledge, availability, contacts, and escalation paths your business approves. Review the workflow before it handles production calls.
01
Separate scheduling from care
Keep administrative workflows distinct from questions that require clinical judgment.
02
Protect patient information
Collect the minimum information needed and restrict access to authorized practice staff.
03
Escalate emergencies
Use practice-approved urgent-call language and direct emergencies appropriately.
Build a call flow for your dental office.
We’ll tailor the demo to your common calls, scheduling, transfers, SMS, and escalation rules.
Give us a call to book an appointment and open your AI receptionist, so your business is available 24 hours a day.