Hours and location
Answer approved questions about hours, address, parking, entrances, and holiday schedules.
For restaurants
Answer guest calls while the team serves the dining room.
Neya can handle approved guest questions, capture reservation requests, and route catering, group, delivery, and manager calls based on restaurant rules.
Common restaurant calls
Give guests a useful answer during the rush.
Menu, allergen, availability, pricing, reservation, and accommodation information must stay current and follow restaurant-approved language.
Reservation requests
Collect party size, date, time, contact details, and accommodation needs for approved booking workflows.
Large parties and events
Capture event date, guest count, space, menu, budget, and callback information.
Menu questions
Share approved menu facts and route allergy or dietary questions requiring staff confirmation.
Takeout and delivery
Explain supported ordering channels or route order-specific issues to the restaurant.
Manager and vendor calls
Identify the purpose before transferring or recording a message.
Configured around your operation
A reliable workflow starts with clear rules.
HelloNeya uses the knowledge, availability, contacts, and escalation paths your business approves. Review the workflow before it handles production calls.
01
Keep information current
Update hours, menus, holiday closures, and reservation rules promptly.
02
Protect the service team
Route only the calls that require live staff attention.
03
Handle sensitive requests carefully
Escalate allergies, incidents, complaints, refunds, and accessibility needs to staff.
Build a restaurant call flow.
We’ll tailor the demo to your common calls, scheduling, transfers, SMS, and escalation rules.
Give us a call to book an appointment and open your AI receptionist, so your business is available 24 hours a day.