Leasing inquiries
Capture property, unit needs, move-in date, budget, pets, contact details, and tour preferences.
For property managers
Give prospects and residents the right next step, day or night.
Neya can separate leasing, resident, maintenance, owner, and vendor calls, then collect details and follow the rules configured for each property.
Common property calls
Route every caller by property and purpose.
Life-safety, fire, gas, flooding, security, habitability, and emergency-maintenance matters need explicit human escalation and emergency instructions.
Maintenance requests
Record property, unit, issue, severity, access permission, photos or follow-up needs, and callback details.
Resident questions
Route rent, lease, portal, parking, package, and policy questions using approved information.
After-hours emergencies
Apply property-specific emergency definitions and on-call routing.
Owner and vendor calls
Identify the property and responsible manager before routing or taking a message.
Tour scheduling
Offer approved availability and send calendar invitations to prospects.
Configured around your operation
A reliable workflow starts with clear rules.
HelloNeya uses the knowledge, availability, contacts, and escalation paths your business approves. Review the workflow before it handles production calls.
01
Identify the property
Resolve the building, community, or unit before routing the request.
02
Classify urgency
Apply approved emergency and routine-maintenance definitions consistently.
03
Preserve an audit trail
Capture the caller, time, issue, action, and routing outcome for staff review.
Build a property-management call flow.
We’ll tailor the demo to your common calls, scheduling, transfers, SMS, and escalation rules.
Give us a call to book an appointment and open your AI receptionist, so your business is available 24 hours a day.