Prospective-client intake
Capture name, contact information, matter type, jurisdiction, opposing parties, deadlines, and preferred consultation time.
For law firms
Capture every potential client with a consistent first response.
HelloNeya can collect structured intake details, schedule consultations, and route callers while following the boundaries and instructions approved by your firm.
Common legal calls
Turn calls into organized intake.
Neya provides intake and routing support. It should not give legal advice, promise representation, or confirm that an attorney-client relationship exists.
Consultation scheduling
Offer approved consultation times and send calendar invitations while the caller is engaged.
Existing-client routing
Identify the matter or responsible team before transferring the caller or recording a message.
Conflict-check details
Collect the names and entities your firm requires without stating that the matter has cleared conflicts.
Urgent deadlines
Escalate court dates, filing deadlines, arrests, or other time-sensitive matters using firm-approved rules.
After-hours coverage
Give callers a professional response and capture the information needed for next-business-day review.
Configured around your operation
A reliable workflow starts with clear rules.
HelloNeya uses the knowledge, availability, contacts, and escalation paths your business approves. Review the workflow before it handles production calls.
01
Protect the relationship
Use an approved notice that the call does not create an attorney-client relationship.
02
Avoid legal advice
Answer administrative questions and transfer substantive legal questions to qualified staff.
03
Control sensitive intake
Collect only the information your firm approves and route it to authorized team members.
Build a legal intake flow for your firm.
We’ll tailor the demo to your common calls, scheduling, transfers, SMS, and escalation rules.
Give us a call to book an appointment and open your AI receptionist, so your business is available 24 hours a day.