How it works

Your call flow, taught to Neya.

Start with the way your business already answers calls. We turn that information into a clear AI receptionist setup your team can review.

Setup

From business information to live call handling.

The setup process gives Neya the approved answers and boundaries needed to represent your business consistently.

Identify why people call, what information they need, and which calls require a person.

Provide hours, services, locations, FAQs, policies, and the answers Neya may share.

Choose greetings, transfers, open and closed hours behavior, escalation paths, and fallback contacts.

Run common, unusual, and urgent scenarios before using the setup with customers.

Use recordings, transcripts, and summaries to refine answers and handling rules.

A typical call

The caller hears your customized welcome and explains what they need.

Neya uses your approved knowledge, gathers details, and determines the next step.

The call is transferred when appropriate, with post-call information available for follow-up.

We’ll show you how it can translate into a HelloNeya configuration.